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Returns Policy

IMPORTANT NOTE RE RETURNS & UNWANTED PRODUCTS


DiscountedStationery.co.uk MUST be informed as follows:

  • ALL RETURNS for unwanted products within 10 days of receipt of products
  • SHORT DELIVERIES ( Must be reported within 24 hours )
  • DAMAGED ITEMS ( Must be reported within 5 working days )
  • PICKING ERRORS ( Must be reported within 3 working days )

    All unwanted products must be in a perfect and first class condition and unopened or resealed as new. Box's and packaging must be perfect, undamaged and not defaced or written on. It is up to the customer/buyer to return unwanted products at their cost. If when returned a product is received incomplete or defaced and not resale able then no credit will be given for the returned item and you will be informed forthwith. These terms and conditions in no way effect your statutory rights. For contact details please see below. We do not trade sale or return policies.


    DO NOT RETURN ANY ITEM WITHOUT AN AUTHORISATION EMAIL AND RETURN NUMBER - CHARGES OR RESTOCKING FEE MAY APPLY

    We reserve the right to cancel an order until the point of despatch from our company, our warehouse or our supplier. Our contract of sale with you, our customer, is made once the goods are despatched to you and not at the point of ordering or payment. Receiving a confirmation email does not form a contract. Whilst we strive to give a first class customer service, mistakes sometimes happen.Our system is automated until the point of despatch when errors will be noted and corrected if required. We list over 20,000 products and occasionally genuine mistakes on pricing happen. On occasion the wrong price will be displayed on the website.This will be a genuine and honest mistake on our behalf which will be obviously wrong. Wrong pricing can be withdrawn or changed at any time and without notice. We have the right to cancel and refund an order if the price of a product offered for sale is wrong or obviously wrong. We also can not be held liable for any consequential loss of us cancelling the order or not shipping the goods as per our automated order confirmation email. The descriptions and specifications on all the products on our website are supplied by the manufacturers, wholesalers or distributors we buy from. We cannot be held liable for incorrect specifications or descriptions regarding products we sell on-line nor can we be held liable for any consequential loss caused by descriptions or specifications being incorrect. We have the right to change or correct any specification or description shown on-line on our website at any time and without notice.


    The display of items for sale on www.discountedstationery.co.uk is only an invitation to treat. Please note that whilst we offer next business day delivery for your order we do not guarantee this. 98% of orders are delivered next business/working day but there is the occasion when deliveries are delayed. Is it right for you? We do not warrant the suitability of goods for a particular purpose, and you should check specifications and suitability with appropriate manufacturers before ordering. Goods are not sold on a trial basis. Goods are not sold trial or return. As a result of continuing product development the specification or design of goods may vary. IMPORTANT NOTE RE RETURNS & UNWANTED PRODUCTS DiscountedStationery.co.uk MUST be informed as follows: ALL RETURNS for unwanted products within 10 days of receipt of products SHORT DELIVERIES ( Must be reported within 24 hours ) DAMAGED ITEMS ( Must be reported within 5 working days ) PICKING ERRORS ( Must be reported within 3 working days )

    All unwanted products must be in a perfect and first class condition and unopened or resealed as new. Box's and packaging must be perfect, undamaged and not defaced or written on. It is up to the customer/buyer to return unwanted products at their cost. We can collect from you for a standard flat rate charge of £9.99 inc vat. This amount will be deducted from your credit/refund.If when returned a product is received incomplete or defaced and not resale able then no credit will be given for the returned item and you will be informed forthwith. These terms and conditions in no way effect your statutory rights. For contact details please see below. DO NOT RETURN ANY ITEM WITHOUT AN AUTHORISATION EMAIL AND RETURN NUMBER - CHARGES OR RESTOCKING FEE MAY APPLY